Running a professional services company is complex. It requires effective selling as well as quality project delivery at the same time. Today, with customer being the king, the challenge is to balance customers, employees, partners and operations. It is also necessary to expand the business while keeping the revenue and costs aligned as well as providing the right tools for consultants to deliver supreme quality products. With over 200 possible measures for a services organisation, it’s critical to know which key performance indicators (KPIs) are essential for the successful running of a professional services company. Revenue Annual revenue per billable consultant - This depicts the company's total revenue divided by the number of billable consultants, which indicates the productivity of the consultant. This considered as one of the most important KPIs when measured along with labour cost. Maximize annual revenue per billable consultant. Annual revenue per empl...
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