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Showing posts from July, 2017

How successful IT companies measure their business performance?

For a business to perform successfully, basing decisions just on financial performance alone is not sufficient. A company has to track other business measures such as quality, customer satisfaction, brand preference, employee satisfaction and retention among others.  Having KPIs and monitoring them is becoming increasingly critical in today’s competitive and integrated business environment.   The best KPIs answer the following questions:         Are our activities aligned to our organizational goals     and how well are they executed?         Are our processes progressive or regressive?           Are we getting the expected results, if not, why?           Where is the money going and why is it going there?           Are all our key stakeholders happy with us? Why and why not? Most successful IT companies measure their business performance along 4 quadrants: Fiscal health, Service Delivery, Customers & Organization.  I would like to cover the first qu

Common Traps of Financial Performance Measurement. Are you falling for them?

Financial performance measurement helps a company monitor its business health and define a road-map for its future. To properly evaluate this, one should find relevant measures, qualitative as well as quantitative. It is necessary to look beyond this year's budget, adopt the right metrics for measurement and to make sure that the measures are more futuristic and forward looking. The common traps that professionals tend to fall for while measuring financial performance are; Gaming the metrics - Sometimes, good performance is only on paper and the reality may be quite different. It is difficult to completely avoid the gaming of metrics, as someone who has learned how to doctor a metric without actually having to perform will often do just that. To create an effective system, you have to work with that facts rather than resort to wishful thinking and denial. Gaming the metrics can be minimised by varying the boundaries of measurement. Not benchmarking against the b

The 5 Essential KPIs for Professional Services Companies

Running a professional services company is complex. It requires effective selling as well as quality project delivery at the same time. Today, with customer being the king, the challenge is to balance customers, employees, partners and operations. It is also necessary to expand the business while keeping the revenue and costs aligned as well as providing the right tools for consultants to deliver supreme quality products. With over 200 possible measures for a services organisation, it’s critical to know which key performance indicators (KPIs) are essential for the successful running of a professional services company. Revenue Annual revenue per billable consultant - This depicts the company's total revenue divided by the number of billable consultants, which indicates the productivity of the consultant. This considered as one of the most important KPIs when measured along with labour cost. Maximize annual revenue per billable consultant. Annual revenue per empl